FAQs

Jewellery Care

Whether your beautiful handcrafted & uniquely designed Jodee piece is made from sustainable wood or precious metal, they should be treated with love. We do not recommend allowing your wood pieces to get wet as the wood may swell. Please also keep in mind the natural colour of the wood with develop over time.

All sterling silver and brass will tarnish over time but it will happen much faster when it comes into contact with perfume, body products, perspiration, hairspray, pollution, chlorine, sea water, and acidic skin. Humid and hot conditions can also cause metals to tarnish over time. The amount of tarnishing that occurs is dependent on the skin and care habits of the wearer. We recommend you store your Jodee jewellery in a soft pouch or jewellery box away from heat and light, and remove prior to swimming or bathing.

Eco Friendly Wood Range

Being Eco friendly is important to us – our wood range is laser cut by an Australian company using  power from 100% green power, power from renewable sources only such as solar energy, bio-energy, wind energy and wave energy. All of the wood that we use comes from sustainable sources. Some certified, some not but all from managed sustainable forests.  The natural wood design is unvarnished, leaving its natural colours to develop over time, we use a variety of Cherry, Walnut and Blackwood. Our entire wood range is designed & hand made and hand painted in Australia.

Sterling Silver Care

Our sterling silver pieces come with the .925 stamp on the back so you can be sure you are buying the highest quality solid sterling silver 925. These metals will not discolour on their own, however when they are exposed to different elements such as pollution these can cause the metals to oxidise. You can care for your silver pieces with our fantastic polishing cloths, which have a specific solution in the fabric that allows your silver to retain its shine and keep sending the love!

Purchase one of our polishing cloths.

We suggest that you polish your pieces every 2–3 months to helps maintain their beautiful glory. Please avoid the use of silver dip or paste as they contain harsh chemicals that will damage the metals as well as the protective lacquer or remove the purposeful oxidization unique to some of our designs.

Gold / Rose Gold Plated Care

Gold and Rose Gold plated pieces should never be polished or dipped into silver cleaner as this will remove the plating. Please polish with a soft clean cloth. Wash with warm soapy water.

Leather Care

Leather and water are best avoided we suggest removing your leather bracelets before showering and swimming. Water causes leather to rot and weaken and will therefore lead to damage.

Wood Range Care

These pieces should not be worn when showering / bathing or swimming as the wood will swell and may buckle when wet and thus causing any glued elements to detach.  Although most pieces are varnished you should avoid perfumes, oils and body products. They are also reasonably delicate and need to be handled with care.

Gift Wrapping

Once you have found the perfect gift for your special person in our collections why not add gift wrapping to your order and let us send it direct to the lucky recipient beautifully wrapped. We will take care of all the work for you and ensure it arrives looking spectacular. You can choose one of our 2 Wrapping Options – Gift Tags or Greeting Card, let us know your personalize message and we will hand write it in for you.

Vouchers

If you are having trouble deciding on what they might truly love, why not give them the pleasure of choosing for themselves. A Gift Voucher can be purchased and redeemed online and at our retail shop, they are valid for 1 year from date of purchase.

Personal Shopping

Jodee Creations has a retail shop located at 4 York Road Mount Evelyn in Victoria, Australia in the beautiful Yarra Ranges.  You can find our shop hours online here or peruse one of our growing stockists.

Custom Designed Jewellery

We love producing custom designs. Please email us via the contact page with your request. Additional charges may apply, all sales involving custom work must be paid for prior to start.

Become a Stockist

We would LOVE to have you as part of our growing team, the success of your business is also the success of ours and we love team work. Please enter your details at our Wholesale page and we will be in touch.

Back ordered product

We will endeavour to have your products shipped to you as soon as possible however, please allow up to 4 weeks for items that require back ordering.

Sensitive skin

Our wooden, bead or acrylic drop earrings are all created using Sterling Silver wires.  Our stud earrings are created on Surgical Steel ear poles the same metal used in surgical procedures, so all 100% safe for sensitive ears.

Our resin clip style earring are silver plated free from Nickel and Lead, generally most people are fine with the plating however if you have sensitive ears, you are best to choose from our Sterling Silver or Surgical Steel ear wire range.

Refunds

If for any reason, you are not completely happy with your purchase we are happy to offer you an exchange, online credit or refund. Returns must be sent back at your expense and pay postage of exchanged piece, goods must be received within 14 days of your purchase and item/s must be unworn and in their original condition, tagging and packaging.

Delivery

Orders are sent out generally within 1 – 2 business days via Australia Post with tracking. For more information regarding price please click here.

Payment

We accept Visa, Mastercard and Paypal, we do not share or store your credit card details.

For more information please see our Terms and Condition.

Order Confirmation

Once your order has been submitted, you will be sent an automated email confirming your order details. We will then send you another email to let you know that we have received your order and have got it underway! Once dispatched, you will be sent your tracking number and details on how to keep an eye on its progress!

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